Frequently Asked Questions

Check most frequently asked questions here
Shopping on NOTCH
What are the shipping charges for orders?

NOTCH offers free shipping on all prepaid orders above ₹999. For orders below this amount, a flat shipping fee of ₹70 will apply. Additionally, a Cash on Delivery (COD) option is available for an extra fee of ₹50.

How can I contact NOTCH for further inquiries?

You can reach our support team via email at info.notchfashion@gmail.com or by calling/WhatsApp. Our support hours are Monday to Saturday, from 10 AM to 6 PM.

How can I track my order?

Once your order is shipped, you will receive a tracking number that allows you to monitor the status of your delivery. This information will be sent via email or SMS.

How long does it take to process an order?

All orders are processed within 1–3 business days, excluding weekends and public holidays. After processing, customers will receive a confirmation and tracking link via email or SMS.

How long does it take to process and ship my order?

Orders are typically processed within 24-48 hours (excluding Sundays and public holidays). Once shipped, delivery usually takes 3–7 business days, depending on your location.

What is the return policy for items purchased from NOTCH?

Items can be returned or exchanged within 7 days of delivery, provided they are unused, unwashed, and in their original packaging with tags intact. Certain items, such as custom-printed merchandise and innerwear, are not eligible for return due to hygiene reasons.

What types of products does NOTCH offer?

Notch offers high-quality cotton and cotton-blended Men's Top-wear, including T-shirts, hoodies, and sweatshirts. Designed with Gen Z in mind, our collections feature trend-forward fits and elevated basics made to last. We specialize in advanced print techniques such as DTF (Direct-to-Film), DTG (Direct-to-Garment), and high-resolution digital printing—delivering bold, long-lasting designs with unmatched clarity and color.

Can I exchange my item for a different size or color?

Yes, NOTCH offers free exchanges for size or color issues, subject to availability. To request an exchange, please email us with your order number and the reason for the exchange.

How do I cancel or change my order?

Orders can be canceled or modified within 3 Hours of placing them. After that, it may already be in processing. Contact our support team quickly for help.

What are the delivery timelines for orders?

Standard delivery typically takes 3–7 business days, depending on your location within India. Please note that deliveries to remote or non-metro areas may take slightly longer.

What should I do if I receive a damaged or incorrect item?

If you receive a damaged, defective, or incorrect item, please contact our support team at info.notchfashion@gmail.com. Refunds are issued only in these cases and will be credited to the original payment method within 7–10 business days after we receive the returned item.

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